Privacy Policy
Effective date: November 12, 2026
Epic Restoration ("we," "our," or "us") provides 24/7 disaster cleanup and restoration services — including water damage restoration, fire and smoke restoration, mold remediation, and asbestos abatement — in Salt Lake, Utah, Davis, Weber, Tooele, and Summit counties in Utah. This Privacy Policy explains what information we collect from customers and website visitors, how we use it, and the choices you have.
Information We Collect
When you contact us or request service, we may collect:
- Contact information — your name, phone number, email address, and property address.
- Project details — information about the damage or loss at your property, including photos and descriptions you share with us.
- Communication records — records of your phone calls, text messages, emails, and website form submissions with us.
How We Use Your Information
We use your information to:
- Respond to your emergency or service request and provide estimates.
- Schedule, confirm, and complete your service.
- Send updates, reminders, and follow-ups about the work you have requested.
- Prepare documentation you ask us to provide in connection with an insurance claim.
- Process payment and maintain records of the work we perform.
Text Messaging (SMS) Program
If you provide your mobile number and agree to receive text messages from us — through a form on our website or verbally during a phone call — we may text you about your emergency or service request, estimates, scheduling, crew dispatch and arrival updates, and follow-ups related to your service.
- Message frequency may vary.
- Message and data rates may apply.
- Opt out at any time by replying STOP to any message, or reply HELP for assistance.
Consenting to receive text messages is voluntary and is not a condition of purchasing any goods or services from us.
No Sharing of Mobile Information
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
We share your information only with service providers who help us operate our business — such as scheduling, communication, and payment platforms — and only so they can perform those services on our behalf. These providers are not permitted to use your information for their own marketing.
Data Security and Retention
We take reasonable measures to protect your information from unauthorized access, use, or disclosure, and we keep it only as long as needed to serve you and meet our legal and record-keeping obligations.
Children's Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.
Contact Us
Epic Restoration
Phone: (801) 690-4620
Email: [email protected]