Terms of Service
Effective date: November 12, 2026
These Terms of Service ("Terms") govern your use of the Epic Restoration website (epicrestorationut.com) and our services. By using our website or requesting our services, you agree to these Terms and to our Privacy Policy.
Our Services
Epic Restoration provides residential and commercial disaster cleanup and restoration services, including 24/7 emergency response, water damage restoration, fire and smoke restoration, mold remediation, and asbestos abatement, in Salt Lake, Utah, Davis, Weber, Tooele, and Summit counties in Utah. Service availability may vary by location and project type.
Estimates, Scheduling, and Insurance Claims
Estimates are based on the information you provide and, where applicable, an on-site inspection. Final scope and pricing may be adjusted if conditions found on site differ materially from what was described or initially observed. If your project involves an insurance claim, we can coordinate documentation with your carrier at your direction; your policy and your agreement with your insurer govern what is covered. Appointments are confirmed by phone, email, or text message.
Communications
When you contact us or submit a form on our website, we may respond by phone, email, or text message. Calls with us may be recorded for quality and training purposes; where notice is required, you will be informed at the start of the call.
Text Messaging Consent
You may agree to receive text messages (SMS/MMS) from us — consent can be given through a form on our website or verbally during a phone call — covering your emergency or service request, estimates, scheduling, crew dispatch and arrival updates, and service follow-ups.
- Consent is voluntary. Agreeing to receive text messages is optional and is not required to accept these Terms.
- Not a condition of purchase. You may decline text messages and still request estimates, schedule service, and use our services. We are happy to communicate by phone or email instead.
- Message frequency may vary. Message and data rates may apply.
- You can opt out at any time by replying STOP to any message, or reply HELP for assistance.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Payment
Payment is due as set out in your service agreement or invoice. For insurance-funded work, you remain responsible for your deductible and any amounts not covered by your carrier.
Cancellations and Rescheduling
If you need to cancel or reschedule, please contact us as soon as possible at (801) 690-4620.
Workmanship and Warranties
We perform all work with professional care in accordance with applicable codes, industry standards, and manufacturer specifications.
English Language
These Terms are provided in English, and the English version governs our agreement with you.
Governing Law
These Terms are governed by the laws of the State of Utah.
Changes to These Terms
We may update these Terms from time to time. The current version will always be posted on this page with its effective date.
Contact Us
Epic Restoration
Phone: (801) 690-4620
Email: [email protected]